About Fall Detection

It is our commitment to provide you with 24/7 safety and peace of mind. Fall detection is a great way to provide an extra layer of security while wearing your Medical Alert Device. Fall detection is especially helpful in the event that you are in a situation where you are unable to access your button and press it for Emergency assistance. While we encourage you to enable fall detection on your Medical Alert Device if this is a feature that you think will benefit you, we want to be transparent with the limitations of this feature. Below are some helpful guidelines for using fall detection.
  1. Fall detection is not a 100% accurate technology. In certain situations, your fall detection pendant may not detect a fall. Some movements may not register as a fall and would not be detected. Examples included, but are not limited to:
  2. A gradual slide from a seated position
  3. Lowering oneself to the ground (to brace the impact of a fall)
  4. A fall from a height of less than 20 inches
  5. Certain conditions can affect the ability of the fall detection pendant to detect a fall
  6. If you live at an altitude above 6000 feet
  7. If you are less than 4 ft 6 in tall
  8. If you weigh less than 88 lbs
  9. If you get up in less than 30 seconds after a fall the help call will not be generated.
  10. If sleeping while wearing the device, try keeping it tucked in/under loose clothing, so device doesn’t move from side to side while sleeping. 

We would like to reiterate the importance of always pressing your help button in the event of an emergency to make sure you get the help you need.