Setting up your device

3 steps to set up your device

Plug the large end of the USB wire into the charging brick, and plug the small USB end into the charging cradle. Then connect to a wall outlet that is not connected to a light switch. Once connected to power the charging cradle will display a green LED light on the front.
Place your device on to the charger with the help button facing out. The device will display an LED light to show your device it is charging. If the light blinks red, let it charge longer. When the light on the device turns solid green, the device is fully charged (which takes about 4 hours).
When your device is connected to the cellular network, it will say: “Device ready.” Complete the setup by testing the device.

Next - Powering on your device Return to Product Information Page

Assured Protection

The Assured Protection Plan offers unlimited technical support, equipment repairs, and discounts on any equipment. Enjoy peace of mind knowing we will protect your equipment.

Full replacement for up to one base device and 2 buttons in any 12 month subscription period when damage is a result of any of the following:

Accidental damage from drops or spills

Normal Wear and Tear

Heat, Humidity and dust

Manufacturing defects

Electrical Power surges

AND – lifetime battery replacement(s)

*Button replacement does not apply to SmartWatch